How to Increase Consumer Trust in Your Brand

Brand activations are best when supported with demos tools that provide an opportunity to create relatable experiences for consumers. When personal care brands craft narratives that resonate with their target audience’s aspirations, struggles, and desires they are able to tap into these shared experiences, to become relatable and establish a sense of understanding and empathy. 

The storytelling with demos in marketing helps consumers to understand why they need your brand or should care about about it. This works to humanise your brand.  

One cannot limit your message just to film or billboards, a 1:1 interaction has always been the most powerful advocate. Now with social media, blowing up, as a marketeer, you can cut-through the clutter in a marketplace that’s distracting, creating experiences that resonate with people… and that sticks. 

In the skincare industry, engaging storytelling has emerged as a powerful marketing tool to establish thoughtful connections with their target audience. Narratives that highlight the transformational aspects of products, help brands target the needs of consumers educating them in a meaningful way that at the same time proves to them once and for all that your brand is worthy of their adoration.

By using story telling in activations, demos are the star as they:

Stir Emotions and Weave Stories

Personal care brands have the opportunity to tap into the emotions of their audience by educating the consumer about their personal needs. Like for instance the haptic skin type test that diagnosis the need of the consumers skin can lead to a product recommendation that feels like it was made specifically for the consumer. This creates an authenticity, that conveys the brand values the which in turn resonates with consumers, creating an emotional bond.

Transformational Experiences

One of the most powerful goals of personal care products is to improve a person’s general quality of life or even wellbeing. Storytelling with demos allows brands to showcase these transformations, through narratives that illustrate the journey from a need to a positive outcome within seconds. For instance, by experiencing the efficacy of the product before and after use. Say a quick hydration tester to test the affected skin before product usage and after.

Showcasing Need and Making Them Relatable

Storytelling provides an opportunity to create relatable experiences for consumers. Brands can craft narratives that resonate with their target audience’s needs. By tapping into the need and finding a solution then and there establishes a sense of understanding and empathy. Consumers are more likely to connect with brands that understand their unique challenges and their ability to find the right solution. Ultimately leading to brand loyalty and advocacy.

Building Brand Advocacy Through Proof That Is Backed By Science

Engaging narratives have the power to turn customers into brand advocates. When brands are able to put their money where their mouth is  with their product claims that is what sparks enthusiasm and trust in potential consumers. Demos encouraging consumers to see for themselves how the product works, try it out themselves, test and experience. Allowing brands to amplify their reach through word-of-mouth marketing. Not to forget giving them user-generated content, such as customer reviews, testimonials, and social media posts, as it becomes a powerful tool for brand visibility and advocacy.

Leveraging Storytelling Through ideation

Storytelling is not limited to written narratives. Brands have the possibility to leverage various mediums to convey their stories effectively.  Besides haptic demos, visual content, such as captivating images and videos, phygital tools etc. can create a powerful emotional impact, particularly in our increasingly digital age.

Inspiring and Educating Storytelling

Going beyond simply promoting your products, brands can inspire and educate their consumers to better understand a product or why they need it. Skincare enthusiasts are always eager to learn. By offering them valuable information, whether it’s about the science behind skincare ingredients, the latest trends, or how to create their own personalised skincare routine, brands can establish authority, build credibility, and foster long-term relationships with consumers.


LANCÔME Efficacy Demo
00:32 min

Demo tools for activations, events, social media is extremely powerful to captivate and connect with your target audience. By creating demos through ideation, technology and innovation brands can evoke emotions, highlight transformational experiences, and create relatable connections, enhancing visibility, brand advocacy, and stimulate purchase intent.

Creating activation demos is a powerful tool for brands looking to connect with their audience, educate, and build lasting relationships with them.  Through storytelling you resonate with your target audience which can be key to establishing your brand as a trusted authority, driving sales, and building brand loyalty.

Engagement is a two-way street. Encourage your audience to interact with you