
Dove
Dove – Scalp Build-up Test
Unilever
Claim: "Scalp Build-up"
Overview
The objective was to empower consumers to independently understand their scalp health and choose the right product for their needs, eliminating the need for beauty advisor assistance. Dove sought a solution that would act as both a traffic stopper and an educational tool, driving interest and increasing product conversions.
USP’s Contribution USP Demo Solutions developed an engaging Scalp Sebum Test Demo designed to attract shoppers and provide them with personalized insights into their scalp condition. This easy-to-use diagnostic tool educated consumers on the importance of addressing scalp buildup while showcasing the benefits of Dove’s Scalp + Therapy products.
The interactive demo not only served as an attention-grabbing in-store experience but also empowered consumers to make informed purchasing decisions, aligning perfectly with Dove’s mission to inspire confidence and self-care.
The Challenge
For the Scalp Build-up Test, Dove needed to make the "Scalp Build-up" promise something shoppers in the hair care category could see for themselves, not just read on a label. In the few seconds a shopper spends at shelf or in a consultation, copy and ingredient lists rarely land, especially when rival products advertise oil control claims.
The brief for the Scalp Build-up Test was to turn that abstract message into a tangible, repeatable proof point that retail staff, pharmacists or beauty advisors could run on demand, without lab equipment or specialist training, while staying on brand for Dove.
The Approach
USP Demo Solutions built the Scalp Build-up Test for Dove around the Scalp Sebum Test method, reducing the Scalp Build-up story to a single visible reaction the consumer can trigger themselves. That gives the conversation a clear before/after moment in the hair care aisle instead of a one-way pitch.
From the same physical interaction with the Scalp Build-up Test, the demo substantiates claim areas such as oil control, so a single asset can carry several conversations across the Dove range.
The Result
The result for Dove is a education, delivered through the Scalp Build-up Test as something the consumer experiences first-hand rather than has to take on trust.
By turning Dove's "Scalp Build-up" message into a hands-on Scalp Sebum Test moment, the Scalp Build-up Test becomes a credible, science-backed conversation starter the shopper can repeat for a friend.
In the field, Dove runs the Scalp Build-up Test primarily for retail activation, delivered in diagnostic tool, physical demo so the same Scalp Sebum Test proof point travels from a pharmacist's counter to a beauty advisor's tablet without losing its logic.
Because the Scalp Build-up Test is run by the consumer rather than presented to them, Dove earns a moment of genuine participation that lands harder than any printed hair care claim.
USP Demo Solutions engineers each Scalp Sebum Test demo to be portable, on brand and repeatable, so Dove can roll the Scalp Build-up Test out across markets without retraining staff every time.
At a Glance
Built by USP Demo Solutions for Dove, part of Unilever,, the Scalp Build-up Test serves the hair care category and puts the "Scalp Build-up" claim on display.
The core method behind the Dove demo is Scalp Sebum Test, applied here to substantiate oil control claims.
Dove most often runs this demo typically deployed for retail activation, available as diagnostic tool, physical demo.
Frequently Asked Questions
What does the Scalp Build-up Test demonstrate? It turns the "Scalp Build-up" message into something a shopper can watch happen, delivering education in the moment.
How does Dove – Scalp Build-up Test work? It uses Scalp Sebum Test to produce a clear, repeatable reaction that a beauty advisor, pharmacist or sales rep can trigger in seconds, with no lab equipment and no specialist training.
In which channels does it run? Delivered as diagnostic tool, physical demo, it slots into retail activation without adaptation work, keeping the Dove story consistent everywhere.
- Technology
- Scalp Sebum Test
- Benefit
- Education
- Category
- Hair Care
- Brand
- Dove
