
Lancôme
Lancôme – Multi-functional tool
L'Oréal
Claim: "Clear skin and less wrinkles"
Overview
The solution required an intuitive, branded design that would enhance the beauty consultant’s expertise and foster meaningful interactions with consumers.
USP’s Contribution USP Demo Solutions developed a fully branded engagement folder featuring multiple demo tools, including a 2D Wrinkle Test and a Skin Type Tester . This multi-sensory diagnostic tool offered a comprehensive skincare analysis, enabling beauty advisors to deliver personalized recommendations and helping consumers independently assess their needs.
Impact The diagnostic tool transformed the in-store experience for LANCÔME clients in Austria, enhancing consumer engagement and driving sales. By offering personalized recommendations through a hands-on and interactive process, the tool reinforced LANCÔME’s reputation as a leader in skincare innovation. The initiative not only improved consumer satisfaction but also strengthened the role of beauty advisors as trusted consultants.
The Challenge
For the Multi-functional tool, Lancôme needed to make the "Clear skin and less wrinkles" promise something shoppers in the skin care category could see for themselves, not just read on a label. In the few seconds a shopper spends at shelf or in a consultation, copy and ingredient lists rarely land, especially when rival products advertise anti-aging claims.
The brief for the Multi-functional tool was to turn that abstract message into a tangible, repeatable proof point that retail staff, pharmacists or beauty advisors could run on demand, without lab equipment or specialist training, while staying on brand for Lancôme.
The Approach
USP Demo Solutions built the Multi-functional tool for Lancôme around the Skin Type Test method, reducing the Clear skin and less wrinkles story to a single visible reaction the consumer can trigger themselves. That gives the conversation a clear before/after moment in the skin care aisle instead of a one-way pitch.
From the same physical interaction with the Multi-functional tool, the demo substantiates claim areas such as anti-aging, so a single asset can carry several conversations across the Lancôme range.
The Result
The result for Lancôme is a get your best beauty regime, delivered through the Multi-functional tool as something the consumer experiences first-hand rather than has to take on trust.
By turning Lancôme's "Clear skin and less wrinkles" message into a hands-on Skin Type Test moment, the Multi-functional tool becomes a credible, science-backed conversation starter the shopper can repeat for a friend.
In the field, Lancôme runs the Multi-functional tool primarily for internal training, consultation tool, delivered in diagnostic tool so the same Skin Type Test proof point travels from a pharmacist's counter to a beauty advisor's tablet without losing its logic.
Because the Multi-functional tool is run by the consumer rather than presented to them, Lancôme earns a moment of genuine participation that lands harder than any printed skin care claim.
At a Glance
Lancôme, part of L'Oréal, commissioned the Multi-functional tool as a skin care demonstration tool built by USP Demo Solutions around the "Clear skin and less wrinkles" claim.
Technically, the Lancôme demo relies on Skin Type Test and supports claim areas including anti-aging.
For Lancôme, the tool is available as diagnostic tool and typically deployed for internal training, consultation tool, which keeps roll-outs flexible across markets.
Frequently Asked Questions
What does the Multi-functional tool prove? It makes the "Clear skin and less wrinkles" claim visible on the spot, giving shoppers get your best beauty regime instead of a promise they have to take on trust.
What is the mechanism behind Lancôme – Multi-functional tool? It is built on Skin Type Test, engineered to give the same clear result every time it runs, whether at a counter, in a consultation or on camera.
Where can Lancôme use it? The Multi-functional tool is designed for internal training, consultation tool and ships as diagnostic tool, so one asset supports the whole skin care conversation.
- Technology
- Skin Type Test, Wrinkle Test
- Benefit
- Get your best beauty regime
- Category
- Skin Care
- Brand
- Lancôme
